Effective Date: May 14, 2026

This Return, Refund & Exchange Policy applies to all purchases made through NetWanderers for deliveries within India.

By placing an order on our website, you agree to the terms outlined below.

1. General Return Policy

At NetWanderers, customer satisfaction is important to us. If you experience an issue with your order, you may request a return, refund, or exchange subject to the conditions mentioned in this policy.

Return Request Timeframe

Any return, damage, missing item, or product-related complaint must be reported within 48 hours of delivery.

Requests raised after this period may not be eligible for return, replacement, or refund.

2. Unboxing Video Requirement

To help us verify claims quickly and fairly, customers are strongly advised to record a complete unboxing video while opening the parcel.

An unboxing video is mandatory for claims related to:

  • Damaged products
  • Missing items
  • Incorrect products
  • Tampered packages

Claims submitted without proper video evidence may be rejected.

3. Damaged or Defective Products

If you receive a damaged, defective, or broken item:

  • Contact our support team within 48 hours of delivery
  • Share:
    • Unboxing video
    • Product photos
    • Order details

Once verified, we may offer:

  • Replacement
  • Store credit
  • Partial refund
  • Full refund

depending on the nature of the issue and product availability.

4. Missing Items

If any product is missing from your order:

  • Inform us within 48 hours of delivery
  • Provide an unboxing video clearly showing all received items

After verification:

  • The missing item may be shipped separately, or
  • A refund may be issued for the missing item(s)

5. Wrong Product Received

If you receive a product different from what you ordered:

  • Notify us within 48 hours
  • Share an unboxing video and product images

After verification, we will arrange a replacement or refund as applicable.

6. Exchange Requests for Customer Ordering Errors

If you ordered the wrong product by mistake and wish to exchange it:

  • Return shipping charges will be borne by the customer
  • Replacement shipping charges will also be payable by the customer

Products must be returned unused, unopened, and in original packaging.

Please contact customer support before sending any product back.

7. Custom-Printed / Personalized Products

For customized, printed, or personalized products:

Order Cancellation

Once the order is confirmed and production has started, it cannot be canceled.

This is because customized items are specially produced and cannot be resold.

Returns & Refunds

Customized products are generally non-returnable and non-refundable unless:

  • The product arrives damaged
  • There is a manufacturing defect
  • The wrong customized item was delivered

8. Undeliverable Shipments

If a courier partner is unable to deliver a shipment:

  • We may attempt delivery through another courier service
  • Re-shipping timelines may vary depending on location and courier availability

Certain products, especially customized items, may not be eligible for cancellation or return after dispatch.

9. Courier Delays

Occasionally, courier delays may occur due to operational, regional, or logistical reasons.

If your shipment remains undelivered or shows no tracking updates for more than 15 days after dispatch, please contact our support team for assistance.

We will coordinate with the courier partner and resolve the matter on a case-by-case basis.

10. Conditions for Return Eligibility

Returns and refunds are only applicable if:

  1. The product is unused and undamaged
  2. The product is returned in original packaging
  3. All tags, labels, accessories, invoices, and freebies are included
  4. The item matches the originally shipped product
  5. The product was not damaged after delivery
  6. Proper unboxing evidence is provided when required

NetWanderers reserves the right to reject returns that fail quality inspection or violate policy conditions.

11. Non-Returnable Items

The following categories are generally not eligible for return or refund unless damaged or incorrect:

  • Customized or personalized products
  • Used items
  • Opened hygiene-sensitive items
  • Products without original packaging
  • Products damaged after delivery
  • Clearance or final sale items (if marked non-returnable)

12. Return Shipping Charges

Customer Responsibility

Customers are responsible for return shipping charges in cases including:

  • Ordered wrong product
  • No longer needed
  • Refused delivery
  • Incorrect address provided

We recommend using a reliable courier service with tracking.

Company Responsibility

We will bear return or replacement shipping costs if:

  • Wrong item was shipped
  • Product arrived damaged
  • Product is defective due to manufacturing issues

13. Parcel Rejection / Refused Delivery Policy

If a customer refuses delivery or rejects a dispatched parcel without valid reason:

The following deductions may apply before refund processing:

  • Forward shipping charges
  • Reverse shipping charges
  • Packaging and handling charges up to 10% of the product value

These deductions help cover logistics and operational costs already incurred.

14. Refund Process

Once the returned product is received and inspected:

  • Customers will be notified regarding approval or rejection
  • Approved refunds will be processed to the original payment method

Refund Timeline

Approved refunds are generally processed within 7 business days after successful inspection of the returned item.

Banking or payment gateway timelines may vary depending on your payment provider.

15. Product Expectation Concerns

If you believe the received product differs significantly from the website description or images:

  • Contact customer support within 24 hours of delivery
  • Share relevant photos/videos and order details

Our support team will review the concern and provide an appropriate resolution.

16. Important Notes

  • Delivery timelines shown on the website are estimated timelines only
  • Return approval is subject to verification
  • Abuse of refund or return policies may result in account restrictions
  • NetWanderers reserves the right to refuse fraudulent or suspicious claims

17. Contact Us

For return, refund, or exchange assistance, contact:

NetWanderers Contact Page

Email: care@netwanderers.com
Phone: +91 9638666607